FAQ – Returns
RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a refund or exchange.
HOW DO I RETURN AN ITEM?
To initiate a return, please visit copenhagendesigned.com and follow the instructions in our Returns section. You will need your order number and email address to process the return.
WHAT ITEMS CAN BE RETURNED?
Most items in their original condition, unworn and with tags attached, can be returned. Final sale items, including discounted or promotional products, cannot be returned or exchanged.
HOW LONG DO I HAVE TO RETURN AN ITEM?
Returns must be requested within 30 days of delivery. Items received after this period will not be accepted.
HOW WILL I RECEIVE MY REFUND?
Once your return is received and inspected, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.
DO YOU OFFER FREE RETURNS?
We do not cover return shipping costs unless the return is due to a defect or error on our part. Customers are responsible for return shipping fees.
CAN I EXCHANGE AN ITEM?
Yes, you may request an exchange for a different size or color, subject to availability. If the item you wish to exchange for is out of stock, we will issue a refund instead.
WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?
If you receive a damaged or defective item, please contact us immediately. We will provide a prepaid return label and either replace the item or issue a full refund.
HOW DO I TRACK MY RETURN?
Once your return is shipped, you will receive a confirmation email with tracking information. You can use this to monitor the status of your return.
CAN I RETURN AN ITEM PURCHASED DURING A SALE?
Sale items marked as “Final Sale” cannot be returned. All other sale items follow our standard return policy.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Returns typically take 7-14 business days to process after we receive them. Refunds may take an additional 3-5 business days to reflect in your account.
WHAT IF I RECEIVED THE WRONG ITEM?
If you received an incorrect item, please contact us as soon as possible. We will arrange for a return and send the correct item at no additional cost.
DO YOU ACCEPT INTERNATIONAL RETURNS?
Yes, international returns are accepted. However, customers are responsible for return shipping costs and any applicable customs fees.
WHERE CAN I FIND MORE INFORMATION?
For further details, please refer to our full Returns Policy on copenhagendesigned.com.
If you have any additional questions, our customer service team is happy to assist. Thank you for shopping with us!